Troubleshooting

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Common issues

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Build didn’t create what I expected

1. Be more specific - Add detail to your prompt
2. Break it down - Build in smaller steps
3. Clarify fields - List exact field names and types

Make a CRM

Build a CRM with:
- Companies (name, industry, size)
- Contacts (name, email, phone, linked to company)
- Deals (name, amount, status, linked to company)
- Dashboard with deal totals

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Data isn’t saving

1. Check required fields - Make sure all required fields are filled
2. Describe the issue - Tell Gainable: “The deal form isn’t saving. The data disappears after I click save.”
3. Reload and retry - Refresh the page and try again

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Changes not appearing for other users

1. Check internet connection - Ensure you’re online
2. Refresh the page - Sometimes connections need to reconnect
3. Same view? - Make sure other users are viewing the same page

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Chart showing wrong data

1. Specify the grouping - “Group by status” vs “group by month”
2. Name the date field - “Use close date for the timeline”
3. Request a change - “The chart should show deals by status, not by company”

The deals by status pie chart is showing the wrong data.
It should group deals by their status field (new, won, lost)
and show the count in each status.

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Kanban cards not dragging

1. Refresh the page - Reload to reinitialize
2. Check console - Open browser dev tools for error messages
3. Report the issue - “Cards on the kanban board aren’t dragging”

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Filter not working

1. Clear and reselect - Reset the filter and try again
2. Check the field - Make sure items have values in the filtered field
3. Describe the issue - “The status filter on the deals page isn’t filtering”

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Requesting fixes

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Be specific about what’s wrong

"The deal amount is showing without a dollar sign.
It should display as currency like $50,000"

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Describe what you expected

"The chart should show deals grouped by status (won, lost, pending),
but it's grouping by company instead."

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Provide context

"On the deals page, when I click Add Deal and submit the form,
the deal doesn't appear in the list. I have to refresh the page
to see it."

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Getting help

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Describe the issue clearly

• What you were trying to do
• What happened instead
• Any error messages you saw
• Steps to reproduce

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Example help request

Issue: New tasks aren't showing on the kanban board

Steps:
1. Click "Add Task" button
2. Fill out the form (title: "Test task", status: "To Do")
3. Click Save
4. Form closes but task doesn't appear in "To Do" column
5. After refreshing the page, the task appears

Expected: Task should appear immediately after saving

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Browser issues

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Clear cache and cookies

1. Open browser settings
2. Find “Clear browsing data”
3. Select “Cookies” and “Cached images/files”
4. Clear for the Gainable site

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Try a different browser

• Chrome
• Firefox
• Safari
• Edge

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Disable extensions

1. Disable ad blockers temporarily
2. Disable other extensions
3. Try incognito/private mode

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Performance issues

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Slow loading

1. Check your data volume - Very large datasets may load slowly
2. Add pagination - “Paginate the deals list with 25 items per page”
3. Add filters - Filter to show fewer items at once

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Charts loading slowly

1. Limit the data - “Show last 12 months only”
2. Aggregate - “Group by month instead of by day”
3. Simplify - Reduce the number of charts on one page

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Still stuck?

1. Describe the problem in detail in the chat
2. Include any error messages you see
3. Share what you’ve already tried